Return policy

Last updated Aug 06, 2024

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

Returns

 

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

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Return process

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To return an item, please email customer service at thepowderpatisserie@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Sealed unopened pouch, and mail your return to the following address:

 

MOJO STUDIO LTD

Attn: Returns

14 Fergus Street  

The Powder Patisserie  

London, SE10 0XQ  

United Kingdom  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

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Refunds

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After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

Exceptions

 

The following items cannot be returned or exchanged:

 

     ●     Membership subscription   

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For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

Please Note

      

     ●     Sale items are FINAL SALE and cannot be returned.        

     ●     If the returned item(s) appears to be have opened, no refund will take place.   

 

Questions

 

If you have any questions concerning our return policy, please contact us here.